Online it says that the key or devise is the number. Also, I have contacted support and the Ticket form asked for a serial or order number, but there is no serial or order number for the program. I am usinga dell computer with windows pro 10, 64 bit, version 21h2. Can anyone help me here, I see that I am not the only one with this problem. It has worked and then not worked without any changes. I don’t know what is wrong and in pc and computer terms I am an average, casual user and not with an indepth knowledge of terms and procedures.
I have also downloaded updates from the Roxio website. I am also hesitant to uninstall and reinstall in case the installation process fails again and refuses to complete. Have tried a combination of options on the right hand side were you can check ‘stop recording at end of tape’ and Recording times. The following day I was back to square one where it would not let me record more than just a few seconds.
Then suddenly, later that evening it did install and I managed to record a whole hour tape from the camcorder. The installation bar getting almost to the end before displaying the same message.
Nothing more that that, I tried many times to repeat this but it would not install. But it gave a message saying ‘we have encountered a problem while installing’. After looking at various threads on the issue, I uninstalled the program and attempted a re-install. The tapes carried on playing but the V2D simply stopped recording. I even changed USB Ports, tried the ‘fix it’ at the uninstall option. In both cases I tried a variety of tapes. I tried to record once again with the rest of the camcorder tapes and it would not allow me to record more than a few minutes at first and the no more than one second.
Eventually it would not record one second. Tried again and it stopped working after 8 mins. Then I tried to copy my larger VHS tapes from a traditional VCR and the recording suddenly stopped after 32 mins. I installed it and it was working fine with a Cannon camcorder. I am having a lot of trouble with my Roxio Easy VHS to DVD 3 Plus.
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